At JPOWertools.com, we value your satisfaction and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read the following policy carefully to understand our refund and return procedures.

1. Eligibility for Returns

  • You may request a return within 30 days from the date of delivery.
  • To be eligible for a return, the item must be:
    • Unused, undamaged, and in the same condition as received.
    • In the original packaging with all accessories, manuals, and components included.
  • Proof of purchase (order number, receipt, or invoice) is required.

2. Non-Returnable Items

Certain types of goods are not eligible for return:

  • Customized or special-order products.
  • Items marked as Final Sale or Clearance.
  • Gift cards, downloadable software, or digital products.
  • Tools and equipment that have been used, altered, or damaged after delivery.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Please note that shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

4. Exchanges

  • We only replace items if they are defective, damaged, or shipped incorrectly.
  • If you need to exchange your item for the same product, please contact our support team before sending it back.

5. Return Shipping

  • Customers are responsible for covering their own return shipping costs, unless the return is due to a defective or incorrect product sent by us.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact us immediately at support@jpowertools.com with photos or videos as proof. We will arrange for a replacement or refund at no extra cost to you.

7. Contact Us

For return or refund inquiries, please contact our customer support team:

📧 Email: support@jpowertools.com
🌐 Website: https://jpowertools.com/